Privacy Policy
Welcome to Loom Well! Your privacy is of paramount importance to us. This Privacy Policy details how Loom Well ("we," "us," or "our") collects, uses, discloses, and protects your information when you interact with our wellness homepage, which offers daily health blog content, personalized lifestyle upgrade recommendations, curated wellness product suggestions, interactive user feedback and community forums, digital content publishing, and platform development tailored for adults aged 35 and above.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
1.1. Personal Data You Voluntarily Provide:
This includes information you provide when you register for an account, subscribe to our newsletters, participate in forums, submit feedback, or interact with our personalized recommendation tools. This may include:
- Contact Information: Such as your name and email address.
- Demographic Information: Age (to ensure you meet our audience criteria), gender, and general location when you choose to provide it for personalized content.
- User-Generated Content: Comments, forum posts, feedback, and any other content you submit to our online platform.
- Preferences and Interests: Information about your wellness goals, lifestyle choices, and product interests that help us tailor recommendations.
1.2. Information Collected Automatically:
When you access and use our site, we automatically collect certain information about your device and your activity on our platform.
- Log Data: Your IP address, browser type, operating system, referring pages, pages visited, and the dates/times of your visits.
- Usage Data: Information about how you interact with our content, such as articles read, products viewed, time spent on pages, and features used.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our online platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
We use the collected information for various purposes to operate and improve our services, including:
- To provide and maintain our online platform, including delivering daily health blog content and wellness recommendations.
- To personalize your experience on our site, offering tailored lifestyle upgrade recommendations and product suggestions.
- To manage your account and provide customer support.
- To facilitate and manage interactive user feedback and community forums.
- To send you newsletters, marketing, or promotional materials and other information that may be of interest to you, based on your preferences.
- To monitor the usage of our online platform and perform data analytics for user engagement to improve functionality and content.
- To detect, prevent, and address technical issues and ensure the security of our services.
- To comply with legal obligations and enforce our terms and conditions.
3. Legal Basis for Processing Personal Data (GDPR)
If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
We may process your Personal Data because:
- We need to perform a contract with you.
- You have given us permission to do so.
- The processing is in our legitimate interests and it is not overridden by your rights.
- To comply with the law.
4. Disclosure of Your Information
We may share your information in the following situations:
- With Service Providers: We may employ third-party companies and individuals to facilitate our online platform, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used (e.g., hosting, data analytics, email delivery).
- For Business Transfers: If Loom Well is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
- For Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Loom Well, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
5. Data Security
The security of your data is important to us. We implement reasonable administrative, technical, and physical safeguards to protect the information we collect and maintain. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
6. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
7. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The right to access – You have the right to request copies of your Personal Data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your Personal Data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your Personal Data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent – You also have the right to withdraw your consent at any time where Loom Well relied on your consent to process your personal information.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details provided below.
8. Third-Party Websites
Our online platform may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our service is not intended for anyone under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personally identifiable information from anyone under this age. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our online platform, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Loom Well
- 1475 Willow Creek Road, Suite 200, Austin, Texas, 78746, United States